Refund policy

Return & Refund Policy

Thank you for choosing Retomic.

At Retomic, we specialize in providing digital products and Search Engine Optimization (SEO) services. Please read this Return & Refund Policy carefully before making a purchase.

By purchasing any of our digital services or products, you agree to the terms outlined below.

Digital Products & Services

All products and services sold by Retomic are digital in nature. This includes, but is not limited to:

  • SEO services

  • Website optimization

  • SEO audits

  • Keyword research

  • Digital reports

  • Backlink services

  • Marketing consultations

  • Downloadable digital files

Because digital products and services cannot be physically returned, all sales are generally considered final.

Refund Eligibility

We may offer refunds under specific circumstances, including:

  • Duplicate or accidental payments

  • Failure to deliver the purchased service

  • Technical issues directly caused by our service

  • Orders that cannot be completed by our team

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of mind after purchase

  • Lack of results caused by external factors outside our control

  • Delays caused by third-party platforms or search engines

  • Services that have already been started or completed

  • Digital products that have already been delivered or downloaded

  • Incorrect information provided by the customer

SEO Service Disclaimer

Search engine optimization results may vary depending on competition, website condition, algorithm updates, and many other external factors.

While we strive to provide high-quality SEO services, we cannot guarantee specific rankings, traffic increases, or business results.

Refund Request Process

To request a refund, please contact us at:

realretomic@hotmail.com

Please include:

  • Your order number

  • Proof of purchase

  • A detailed explanation of the issue

We aim to review all requests within 5–7 business days.

Chargebacks

Customers are encouraged to contact us before initiating a chargeback or payment dispute. Filing fraudulent chargebacks after receiving digital services or products may result in permanent refusal of future service.

Modifications to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon posting on this page.

Contact Information

If you have any questions about this Return & Refund Policy, you can contact us at:

realretomic@hotmail.com